Refund Policy

Last updated: June 10, 2026

Shelfsnap is operated by Matthew Schmidt. We want you to be happy with your purchase.

30-day money-back guarantee

If you're not satisfied with a Shelfsnap Pro subscription, you can request a full refund within 30 days of your order date for any reason. The refund covers the most recent payment on your subscription.

How to request a refund

Our payment provider, Paddle, processes all refunds. You can request a refund in one of two ways:

Visit paddle.net and look up your order using the email address you used at checkout, or
Email us at support@shelfsnap.io and we will help arrange the refund with Paddle on your behalf.

Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

After the 30-day window

After 30 days we generally do not issue refunds for past billing periods, but you can cancel your subscription at any time from your account to stop future renewals. Cancelling stops the next charge — you keep access until the end of the current billing period.

Merchant of Record

Paddle.com is the Merchant of Record for all Shelfsnap orders and handles billing, tax, and refunds. See Paddle's Refund Policy for additional detail.

Questions

Email support@shelfsnap.io and we'll get back to you.